Menurium Terms of Use and Service
Effective date: 23 September 2026. These Terms are the agreement governing access to and use of the Menurium Services. Please read them before creating an account, purchasing a subscription, managing a restaurant, viewing a menu, making a reservation, or placing an order.
1. Operator, scope and acceptance
1.1
These Terms are issued by LOW TAB STUDIO S.R.L., with its registered office at MD-2032, mun. Chișinău, str. Nicolae Titulescu, 36A, ap. 5, Republic of Moldova, IDNO 1026600009563 (the Operator, Menurium, we, us or our).
1.2
These Terms apply to the Menurium website and landing pages, administration portal, iOS and Android applications, restaurant websites and QR menus powered by Menurium, ordering, reservation, delivery, analytics and related tools, APIs, support and other services we make available (collectively, the Services).
1.3
You accept these Terms by creating an account, selecting an acceptance checkbox, purchasing or using a paid plan, or otherwise accessing or using the Services. If you do not agree, do not use the Services. Our Privacy Policy and Cookie Policy apply in addition to these Terms.
1.4
If you accept these Terms for a company, restaurant or other organisation, you represent that you are authorised to bind it. That organisation is responsible for compliance with these Terms by its personnel and other authorised users.
2. Definitions and user categories
2.1
A Business Customer or Restaurant is a business that creates a tenant, subscribes to or uses the Services to manage its locations, menus, personnel, reservations, orders, delivery, branding or analytics.
2.2
An Account Owner is the person who creates or controls a Business Customer account. An Authorised User is an owner, administrator, manager, waiter, delivery worker, kitchen worker, employee or contractor permitted by a Business Customer to use its account.
2.3
An End User is a person who visits a Restaurant page or QR menu, views Restaurant Content, makes a reservation, submits an order or otherwise interacts with a Restaurant through the Services. A Visitor is any other person using a public Menurium website or page.
2.4
Restaurant Content means menus, prices, product descriptions, ingredient and allergen information, photographs, trademarks, opening hours, delivery areas, policies and other information submitted or controlled by a Business Customer. Restaurant Products means food, beverages and other goods or services offered by a Restaurant.
3. Role of Menurium and the Restaurant
3.1
Menurium is a software-as-a-service and hosting platform. It provides technical tools that enable Restaurants to create tenant accounts and subdomains, host and present Restaurant Content and, where enabled, receive reservations, orders and payments. Restaurant Content is stored and displayed at the Business Customer's direction. Menurium is not the Restaurant, food producer, seller, distributor, importer, delivery provider or party to the contract for Restaurant Products unless we expressly state otherwise at the point of sale.
3.2
The contract for Restaurant Products is between the End User and the relevant Restaurant. The Restaurant is responsible for fulfilment, product quality and safety, prices, taxes, availability, order acceptance, cancellations, refunds, delivery, consumer information and complaints concerning Restaurant Products.
3.3
Menurium may transmit communications, order or reservation information and status updates between a Restaurant and an End User. A technical acknowledgement does not itself mean that the Restaurant accepted an order or reservation unless the applicable interface clearly says so.
4. Business accounts and authorised users
4.1
Business Customers must provide accurate, complete and current registration, legal, billing and contact information. The Account Owner is responsible for the tenant, its locations, role assignments and all activity performed through its Authorised User accounts, except to the extent caused by Menurium's breach of law or these Terms.
4.2
Account Owners and administrators must grant only appropriate access, keep credentials confidential, use reasonable security measures and promptly revoke access when a person no longer requires it. Accounts and credentials may not be shared between individuals.
4.3
A Business Customer is responsible for ensuring that its Authorised Users are legally permitted to access the data and functions made available to them. It must notify us promptly of suspected unauthorised access or a security incident affecting the Services.
4.4
You must be legally capable of entering into this agreement. Public-facing ordering or reservation features may be used by minors only as permitted by applicable law and under the supervision or consent of a parent or legal guardian where required.
4.5
The Business Customer is responsible for all Restaurant Content, Products, services, offers, transactions and activity published, configured or carried out through its tenant, locations, subdomains and Authorised User accounts. It must obtain all licences, registrations, approvals, intellectual-property rights and other permissions required for its business and must comply with product-safety, food, alcohol, consumer, tax, advertising, sanctions and other laws applicable to what it offers.
4.6
On request, the Business Customer must provide accurate evidence of its identity, legal status, trade or professional registration, licences, contact details and authority to operate each Restaurant. It must keep that information current and confirms that it will offer only Products and services that comply with applicable law. We may restrict onboarding or access until reasonably requested verification is completed.
5. Subscriptions, trials and billing
5.1
Features and limits depend on the selected plan and may include online menus, orders, analytics, reservations, delivery, preorders, branding and other functionality. The plan, price, currency, taxes, billing interval, included features and any trial period are shown before purchase or in the applicable order form.
5.2
Unless the checkout or order form states otherwise, paid subscriptions renew automatically for successive billing periods until cancelled. You authorise the applicable billing provider to charge the payment method on file at each renewal. You are responsible for applicable taxes except taxes imposed on our income.
5.3
Payments may be processed by Paddle, which may act as merchant of record or authorised reseller. Paddle's buyer terms govern checkout, payment processing, tax collection, receipts, chargebacks and other matters performed by Paddle. Menurium remains responsible for providing the Menurium software and support.
5.4
Trials may have limited features or duration. Unless otherwise disclosed before the trial starts, a trial does not become paid without selection of a paid plan or other express authorisation. Abuse of trials, including repeated registrations to avoid payment, is prohibited.
5.5
Fees may change for future billing periods. We will give reasonable advance notice of a material price change. Continued use after the change takes effect constitutes acceptance; you may cancel before renewal if you do not agree.
6. Cancellation, refunds and suspension
6.1
A Business Customer may cancel its subscription through the available account or billing portal or by contacting support. Unless mandatory law or the checkout terms require otherwise, cancellation stops future renewals and takes effect at the end of the current paid period; it does not automatically refund that period.
6.2
Refund requests may be submitted to Menurium or, for Paddle-managed transactions, through Paddle's buyer support. Refunds may be granted where required by law or, acting reasonably, for duplicate or unauthorised charges, technical non-delivery, or a material failure we do not remedy within a reasonable time.
6.3
If you purchase a Menurium subscription as a consumer, any mandatory right to withdraw from a distance contract remains available, including the 14-day right applicable under EU consumer law where relevant. To withdraw, send an unequivocal statement to [email protected] before the applicable period expires. If you expressly request immediate performance, you may owe a proportionate amount for service already supplied; the right may be lost after full performance only where applicable law permits and the required express request and acknowledgement were obtained.
6.4
We may limit or suspend access for overdue payment, security risks, unlawful activity, abuse, material breach or conduct that threatens the Services or others. Where reasonably possible, we will give notice and an opportunity to remedy. Immediate action may be taken when necessary to protect users, data, the Services or comply with law.
7. Restaurant Content and responsibilities
7.1
The Business Customer retains its rights in Restaurant Content and grants Menurium a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for technical display, translate where requested, publish and transmit that content only as necessary to provide, secure, support and improve the Services and fulfil the Business Customer's instructions.
7.2
The Business Customer represents that it has all rights and permissions required for Restaurant Content and that the content is accurate, lawful and not misleading. It is responsible for keeping prices, availability, hours, taxes, product descriptions, fulfilment settings and business information current.
7.3
The Restaurant is solely responsible for accurate ingredient, dietary and allergen information and for preventing cross-contamination. End Users with allergies or dietary restrictions should contact the Restaurant directly before ordering; Menurium does not independently verify this information.
7.4
Restaurant Content and use of the Services must not facilitate, advertise, offer, sell or distribute illegal drugs or controlled substances, unlawful weapons or ammunition, stolen property, counterfeit or infringing goods, fraudulent or deceptive schemes, money laundering, trafficking, illegal gambling, malware, or any other unlawful product, service, content or activity. Content must not infringe intellectual property, privacy or other rights; be deceptive, defamatory, hateful, obscene or unlawfully discriminatory; endanger health or safety; impersonate another person; or conceal the identity or origin of an unlawful offer.
7.5
Menurium has no general obligation to monitor all Restaurant Content or actively search for unlawful activity. We may nevertheless use proportionate automated or manual checks, investigate specific reports, request information or evidence from a Business Customer, and take voluntary measures to detect, prevent or address fraud, abuse, security threats or unlawful content.
7.6
If we reasonably believe that content or activity violates these Terms or applicable law, or creates risk to users, third parties or the Services, we may remove or disable content, restrict features or payments, block or disable a tenant subdomain, suspend access, or terminate and delete the relevant account. Where appropriate we will consider the nature, severity, frequency and consequences of the issue. We may act without advance notice where urgent action is reasonably necessary for safety, security, legal compliance, evidence preservation or prevention of continuing harm.
7.7
We may preserve relevant content, account records and audit or security logs for investigation, evidence, dispute resolution and legal compliance, including after restriction or termination, subject to the Privacy Policy and applicable retention limits. We may cooperate with competent authorities and respond to valid legal requests or binding orders. Nothing in these Terms requires disclosure that is not legally permitted.
7.8
To the maximum extent permitted by law, the Business Customer will defend, indemnify and hold Menurium and its personnel harmless from third-party claims, regulatory proceedings, losses, penalties, damages and reasonable professional costs arising from its Restaurant Content, Products or services; its breach of these Terms or applicable law; or the acts or omissions of its Authorised Users. This does not apply to the extent a claim was caused by Menurium's own breach, negligence, fraud or wilful misconduct, and does not limit rights or liabilities that cannot lawfully be limited.
8. Orders, reservations, payments and delivery
8.1
Before submitting an order or reservation, an End User must review the Restaurant, selected items, quantities, price, fees, fulfilment method, address, time and contact details. The Restaurant may accept, reject or propose changes according to its availability and policies.
8.2
Prices and charges displayed for Restaurant Products are set by the Restaurant unless clearly identified as a Menurium charge. Payment availability varies by Restaurant and may include online third-party processing or payment directly to the Restaurant. The responsible payment provider's terms also apply.
8.3
Cancellation, no-show, pickup, refund and delivery rules for Restaurant Products are determined by the Restaurant and applicable consumer law. End Users should contact the Restaurant first about fulfilment, quality, missing items, allergens, cancellation or refund of Restaurant Products.
8.4
Estimated preparation, reservation and delivery times are estimates supplied by or calculated from information associated with the Restaurant. Delays may occur and Menurium does not guarantee a particular fulfilment time.
9. Acceptable use
9.1
You may not misuse the Services, break applicable law, interfere with operation or security, bypass plan or access restrictions, probe or access systems without authorisation, introduce malicious code, send spam, scrape or harvest data at scale, overload infrastructure, impersonate others or use the Services to harm third parties.
9.2
Except where applicable law cannot prohibit it, you may not copy, resell, sublicense, reverse engineer, decompile or use the Services to create a competing service without our prior written permission. Lawful interoperability rights are not restricted.
10. Intellectual property and feedback
10.1
Menurium and its licensors own the Services, software, designs, documentation, branding and other materials we provide, excluding Restaurant Content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended purpose during the agreement.
10.2
If you provide suggestions or feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or compensation, provided we do not publicly identify you as its source without permission.
10.3
Each party must protect the other party's non-public business, technical and commercial information using reasonable care and use it only to perform or exercise rights under this agreement. This obligation does not apply to information that is public without breach, was lawfully known or received without restriction, or was independently developed. A party may disclose information when legally required, and will give advance notice where legally permitted and reasonably practicable.
11. Data protection
11.1
Our Privacy Policy explains how Menurium processes personal data. Cookie and similar-technology use is described in our Cookie Policy. Where required, non-essential technologies are used according to recorded consent choices.
11.2
Depending on the processing activity, a Restaurant and Menurium may each act as an independent controller, or Menurium may process personal data for the Restaurant. Where a data-processing agreement is legally required, it forms part of the Business Customer's agreement with Menurium and governs documented instructions, confidentiality, security, subprocessors, assistance with data-subject requests and incidents, audit information, and return or deletion of personal data.
11.3
Business Customers must give legally required notices, obtain necessary permissions, configure access appropriately and respond to requests relating to personal data for which they are responsible.
12. Third-party services and app stores
12.1
The Services may interoperate with payment providers, maps, analytics, authentication, messaging, delivery and other third-party services. Their terms and privacy policies govern their services. We are not responsible for third-party services outside our reasonable control.
12.2
Mobile applications may be distributed through Apple App Store or Google Play. Applicable store terms also apply. The store provider is not responsible for Menurium support, maintenance or claims except to the extent required by its mandatory terms or applicable law.
13. Availability, changes and support
13.1
We aim to provide reliable Services, but they are provided on an “as available” basis. Maintenance, updates, internet or provider failures, emergencies and events outside reasonable control may cause interruptions. We do not promise uninterrupted or error-free operation unless expressly agreed in a separate service-level agreement.
13.2
We may update or change features to improve security, performance, legal compliance or the product. We will provide reasonable notice if a change materially reduces the core functionality of a paid plan during its current billing period, unless an urgent security or legal reason prevents advance notice.
13.3
Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of communications networks, utilities or third-party infrastructure, natural disasters, war, civil disorder, epidemics, labour disruption or government action, provided the affected party uses reasonable efforts to mitigate the effect and resumes performance when reasonably possible. Payment obligations already due and obligations concerning confidentiality, data protection and security are not excused.
14. Disclaimers and liability
14.1
Nothing in these Terms excludes liability or rights that cannot lawfully be excluded. Mandatory consumer rights remain unaffected.
14.2
To the maximum extent permitted by law, Menurium is not liable for Restaurant Products or Restaurant Content; acts or omissions of Restaurants, End Users or third-party providers; or indirect, incidental, special, consequential or punitive loss, loss of profits, revenue, goodwill or data arising from use of the Services.
14.3
To the maximum extent permitted by law, Menurium's aggregate liability to a Business Customer arising from the paid Services is limited to the fees paid or payable by that Business Customer for the affected Services during the twelve months before the event giving rise to the claim. This limitation does not apply where prohibited by law or to fraud, wilful misconduct, or death or personal injury caused by negligence.
15. Term, termination and data after termination
15.1
These Terms continue while you use the Services. You may stop using public Services at any time. Account Owners may request account closure, subject to outstanding payment, legal retention and Restaurant transaction obligations.
15.2
We may terminate access for material or repeated breach, unlawful use, prolonged non-payment, security risk or discontinuation of the Services. Where reasonably possible, we will provide notice and a chance to remedy.
15.3
On termination, access rights end. Before termination, a Business Customer should export data using available tools. We may delete or anonymise data after a reasonable transition period, subject to our Privacy Policy, backup cycles, legal retention duties and any applicable data-processing agreement.
15.4
To request deletion of your account and associated personal data, email [email protected] with the subject "Account deletion request". Identify the account you want deleted and, where possible, send the request from the email address associated with that account. We may ask for information to verify your identity and authority. Deletion requests and any data that must be retained are handled as described in our Privacy Policy.
16. Governing law, complaints and general terms
16.1
These Terms are governed by the laws of the Republic of Moldova. A consumer retains the protection of mandatory law that applies in the consumer's country of habitual residence. Courts with jurisdiction under applicable law may hear disputes; nothing here removes a consumer's mandatory right to bring a claim in an available local forum.
16.2
Send notices of suspected illegal content or activity to [email protected]. A notice should identify the reporter, the relevant tenant or subdomain and exact URL, describe the content or activity and why it is considered unlawful, and include supporting information where available. We may request clarification and will assess sufficiently precise, substantiated notices in good faith. A notice should also include a good-faith statement that the information supplied is accurate and complete. Other Service complaints and security notices may be sent to [email protected]. Complaints about Restaurant Products should first be sent to the relevant Restaurant. Consumers may also contact the competent consumer-protection authority where applicable.
16.3
When we restrict content, a subdomain, payments or an account because information is allegedly unlawful or incompatible with these Terms, we will provide the affected recipient with a clear statement of reasons where required by law. The recipient or a person who submitted a notice may request an internal review by emailing [email protected], identifying the decision and explaining the objection. Reviews are handled without charge by appropriately qualified personnel and are not decided solely by automated means. This process does not restrict access to courts, regulators or other mandatory remedies.
16.4
[email protected] is Menurium's electronic point of contact for recipients of the Services and competent authorities. It permits direct communication with a person and does not rely solely on automated tools. Illegal-content notices should use [email protected] so they can be routed promptly.
16.5
Our contact details are: LOW TAB STUDIO S.R.L., MD-2032, mun. Chișinău, str. Nicolae Titulescu, 36A, ap. 5, Republic of Moldova; email [email protected]; telephone +373 78 576 409.
16.6
We may amend these Terms for legal, security, fraud-prevention, product or operational reasons. We will give at least 14 days' notice of material changes where reasonably possible. Changes required urgently by law or for security may take effect sooner. If you disagree, you must stop using the Services and cancel before the change takes effect.
16.7
If a provision is unenforceable, the remainder stays effective. Failure to enforce a provision is not a waiver. You may not assign this agreement without our consent; we may assign it as part of a reorganisation, merger, acquisition or transfer of the Services, with notice where required. The English version prevails where legally permitted if translations conflict.